For crews
Review instead of rewrite
The first draft already follows the approved section order, headings, terminology, and level of detail.
For EMS educators and QA leads
Your narrative format, word for word.
A generic AI note creates another writing job. vitalvoice drafts each report in your sections, order, terminology and call-type rules, and the medic reviews and signs it before QA/QI sees it.
No department format yet? Start with SOAP, CHART, DCHART, DRAATT, or another built-in format.
Why the fit matters
A draft only saves time if your department can use it.
Crews should not have to rework a vendor's preferred format into the narrative your QA team expects.
For QA
Keep one documentation standard
Configured rules put documented facts where reviewers expect to find them across crews, stations, and call types.
For leadership
Adopt AI without changing policy
Keep the narrative standard your department has already trained, approved, and built its review process around.
Illustrative refusal configuration
Your policy becomes explicit drafting rules.
“Custom” is not a logo or a renamed SOAP template. It is the structure, language, and call-specific requirements that make a draft usable by your department.
Department requirements
- Open with decision-making capacity and orientation.
- Separate the risks explained from the patient's decision.
- Use the department's headings, abbreviations, and required phrasing.
- Close with the documented witness and disposition.
Configured draft structure
Documented facts only Capacity
Documented observations relevant to capacity and orientation.
Risks explained
Only the risks the crew documented on scene.
Patient decision
The documented decision and stated reason, in the approved phrasing.
Witness and disposition
Witness and final disposition when those facts were captured.
This example demonstrates configuration detail; it is not a customer template. Your setup follows the policy or de-identified reports your department provides.
Patient careRefusalsCPRFire reportsInspections
Each report type can follow its own sections, terminology, and rules.
How configuration works
Bring the standard. Check it with your crews.
We set up the format with your team, then refine it against real drafts during a 30-day field trial. After that, your department can shape it in the Narrative Formats Workbench.
- 1
Share the standard
Bring the narrative policy, template, or de-identified example reports your QA team already uses.
- 2
Configure each call type
We map its sections, order, language, required phrasing, and conditional rules into vitalvoice.
- 3
Check it in the field trial
Crews review real drafts, your team gives feedback, and the medic keeps final approval of every narrative.
500+ first responders
5.0 App Store rating
HIPAA compliant BAA available
Questions departments ask
Before you bring us the template.
Do we have to use SOAP, CHART, DCHART, or DRAATT?+
No. If your department already has a narrative standard, vitalvoice drafts in it. SOAP, CHART, DCHART, DRAATT, and other built-in formats are starting points for departments that do not already have one.
Can we change the format ourselves?+
Yes. In the Narrative Formats Workbench, your department shapes its own format: describe a change in plain words or show an example, check it against sample calls, then publish it to every crew.
Can different calls follow different narrative rules?+
Yes. Patient encounters, refusals, CPR calls, fire reports, inspections, and other report types can each have their own sections, order, terminology, and requirements.
Will vitalvoice add facts to complete a required section?+
It is designed not to. The format organizes what the crew said on scene or dictated, and a section with nothing said stays empty. vitalvoice drafts only from what was said on scene, and the medic reviews and signs every draft before it reaches the ePCR.
What happens after vitalvoice drafts the narrative?+
In the vitalvoice iOS app, the medic reviews the narrative, makes any changes, signs and copies it into the ePCR. Software vendors can also embed vitalvoice Platform inside an ePCR or EMR workflow.
Bring the template your QA team already uses.
In 30 minutes, we will show how its sections, language and call-type rules map into vitalvoice.
Bring your template to a demo