Documentation platform for fire and EMS
The call becomes the chart.
Your crew runs the call. vitalvoice listens on scene and drafts the narrative in your department's own format, and the medic reviews and signs it before it reaches the ePCR. When the patient speaks another language, vitalvoice interprets too.
Two free sessions in each mode. No sales call required.
- 5.0 on the App Store
- HIPAA compliant
- BAA available
- Works offline
In service with fire departments and EMS agencies
- App Store rating
- 5.0
- First responders
- 500+
- Of Adams County crews surveyed chose it over the interpreter line
- 93%
- Languages
- 63
Sources: App Store rating; Adams County Fire Rescue crew survey.
What's in the app
Four modes. One app your crews already know how to use.
Most calls start in Dictate or Ambient Scribe. Translate + Scribe is there when the patient speaks another language, and Guides answers from your own protocols.
Dictate
Speak the report
A refusal, a late chart, a fire report or an inspection. The crew member talks it through, and vitalvoice drafts it with your department's sections, terminology and rules.
Learn moreAmbient Scribe
Listens on scene
vitalvoice listens while the crew works the patient and drafts the narrative in your department's format. The medic reviews it, makes any changes and signs before it goes into the ePCR.
Learn moreTranslate + Scribe
Interpretation in 63 languages
When the patient speaks another language, vitalvoice detects it and interprets both ways, and documents the encounter at the same time, even without a signal.
Learn moreGuides
Ask the Protocols
A crew member asks a question and gets the answer from your department's own protocols, with the page it came from one tap away.
Learn moreHow it works
The crew finishes the call, not the paperwork.
1. Capture the call
The crew picks Dictate, Ambient Scribe or Translate + Scribe. vitalvoice listens on scene and starts drafting while the crew works the patient.
2. In your department's format
vitalvoice drafts in your department's own sections, headings, terminology and call-type rules. SOAP, CHART, DCHART and DRAATT are starter formats only when your department has none.
See how department formats work
3. The medic reviews and signs
The medic reviews the draft by voice or by hand, makes any changes and signs. Then it goes into the ePCR.
What it writes
From what was said to what gets filed.
vitalvoice drafts only from what was said on scene. The medic reviews and signs.
Heard on scene
- Dispatch 15:42 “Medic 3, respond to 100th and Potomac, bicyclist down, arm injury.”
- Responder 15:49 “What happened?”
- Patient 15:49 “My front wheel hit the curb and I went down on my left side. Landed right on my arm.”
- Responder 15:50 “Swelling and deformity mid-forearm, skin's intact. Radial pulse is strong, cap refill under two.”
- Responder 15:51 “BP 132 over 84, heart rate 88, sat 99 on room air. Pain's an 8 of 10.”
- Patient 15:52 “No numbness. I didn't hit my head, I had my helmet on.”
The narrative
DCHART · traumaD, Dispatch: Medic 3 dispatched to the area of 100th and Potomac for a bicyclist down with a reported arm injury.
C, Chief complaint: Adult male with left forearm pain, rated 8/10, after a fall from his bicycle onto his left side.
H, History: Patient states his front wheel struck a curb, throwing him onto his left side and outstretched arm. Helmeted; denies head strike and numbness.
A, Assessment: Obvious swelling and deformity to the mid-left forearm with skin intact. Radial pulse strong, capillary refill <2 seconds. Vitals: BP 132/84, HR 88, SpO₂ 99% RA…
Drafted before the rig cleared the scene. Reviewed by voice and signed by the medic.
Illustrative, de-identified example.
For EMS educators and QA leads
Your narrative format, word for word.
Bring the format your QA team already reviews against. vitalvoice drafts every narrative in it, and the medic reviews and signs the draft before QA/QI sees it.
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Your sections, your words
Section order, headings, required phrasing, pertinent negatives and call-type rules, the way your department teaches them.
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Signed before QA/QI sees it
Every draft goes back to the medic who ran the call. They review it, correct it and sign it, so QA reviews a finished chart.
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Shape it yourself in the Narrative Formats Workbench
Departments shape their own format: describe a change in plain words or show an example, check it against sample calls, then publish it to every crew.
Watch it work
Watch the demo
See a crew capture a patient encounter, get the narrative in the department's own format, interpret for a Spanish-speaking patient and ask the protocols, then take the chart to the ePCR.
Built for the field
Made for the back of the rig, not the front office.
Gloves, glare and a moving rig
Large buttons and simple screens, on the iPad and phone the crew already carries.
No signal? Still works.
Basements, rural highways, parking garages. Capture keeps going, interpretation runs on the device, and guides stay on the phone.
Your protocols, with the page
In Guides, Ask the Protocols answers from your department's own protocols and shows the page it came from. See Guides
From the crews
Ask the people running it.
Ian Scott, Fire Medic
Brighton Fire Rescue District, CO
Dawson Deldotto, Paramedic Intern
Fairfield Fire Department, CA
“During the pilot, FFD crews used vitalvoice.ai 61 times… Crews reported high praise for the application overall, and as a result, FFD has now entered into an agreement with vitalvoice.ai.”
For the chief
Your crews are already using AI. Make it the kind you can defend.
Across the country, crews paste patient details into ChatGPT on personal phones to write their narratives. Personal accounts, no BAA, no audit trail. vitalvoice gives them a tool that is faster than that, and one your compliance officer can review.
Where patient data lives
Encounter content stays encrypted on the crew's device for 90 days by default, or on your wipe schedule. Our servers process and discard: no transcript, narrative or audio is stored there. A BAA is available.
“If it isn't documented, it didn't happen.”
Every session is timestamped and GPS-tagged. Every narrative is reviewed and signed by the medic. If that call comes back in two years, the record stands with your crew.
A tool they'll actually use
The workaround ends when the approved tool is better. Crews get their department's own narrative format, offline mode and an app rated 5.0 on the App Store.
Pricing
Priced for department-wide adoption.
More capability does not mean enterprise-suite pricing. Departments get a low, fixed price for the modes they choose.
Dictate Ambient Scribe
No running usage bill.
Documentation is in the department's fixed quote. The price does not change when crews complete more reports.
Translate + Scribe
No per-minute meter.
Predictable department pricing means crews use interpretation whenever they need it, without changing the bill after a busy month.
“It's so darn simple to use and it's inexpensive to get into it.”
Questions chiefs ask
Straight answers.
How do I know the draft is accurate?
vitalvoice drafts only from what was said on scene, and the medic reviews and signs every narrative before it reaches the ePCR. Every session keeps a timestamped record you can go back to, which is more than a phone interpreter leaves behind. Your own crews check the drafts against their calls during the 30-day field trial.
Do we have to use SOAP, CHART, DCHART, or DRAATT?
No. If your department already has a narrative format, vitalvoice drafts in it section by section and heading by heading, down to required terminology and call-type rules. SOAP, CHART, DCHART, and DRAATT are starter formats for departments that do not have one yet.
Our crews already use ChatGPT, or Google Translate.
That is the problem to solve. Pasting patient details into ChatGPT on a personal phone is a HIPAA breach: a personal account, no BAA, no audit trail. vitalvoice does the same job in your department's own narrative format, with a BAA available and encounter content kept encrypted on the crew's device.
What will my compliance officer say?
Here is what they will want to know. On the crew's device, encounter content is kept encrypted, with the key in the device's secure storage, for 90 days by default or on your department's wipe schedule. vitalvoice servers process and discard: no transcript, interpretation, narrative, PCR field or audio is stored on our servers. We keep only operational metadata, treated as ePHI, and a hash-chained audit log. A BAA is available. Departments in Colorado and California have cleared vitalvoice with their compliance officers.
How hard is rollout?
There is no required hardware and no large IT project. It is an iOS app for the phones and iPads your crews already carry. We set up your narrative formats and protocols, and we ride along on real calls during a 30-day field trial to make sure it works. Most departments are running it within a week.
Does doing more make vitalvoice expensive or complicated?
No. Crews choose one clear mode from one app: Dictate, Ambient Scribe, Translate + Scribe or Guides. Departments roll out the modes they need at a low, fixed price, with no running usage meter.
Our crews transport and let the hospital handle the language barrier.
Patient care starts on scene, not at the ER doors, and the transport window is where injuries get missed. On one Brighton Fire Rescue call, vitalvoice showed the crew their patients were speaking Romanian, and the crew corrected their triage on the spot. Without a real tool, the interpreter on scene is often the patient's scared child.
We already have a contract with a phone interpreter line.
Keep it, and run vitalvoice alongside it during the 30-day field trial, then decide from what your crews reach for. In an Adams County Fire Rescue crew survey, 93% of crews chose vitalvoice over the interpreter line. Translate + Scribe uses predictable department pricing instead of a per-minute meter, so most departments replace the line at renewal.
Coming soon
Relay. Clip it on. Run the call.
vitalvoice hardware that rides on the radio strap. It listens where the medic stands and holds the call through dead zones, and when the crew is back at the rig, the narrative is drafted and waiting for the medic to review.
Relay is optional. The vitalvoice iOS app works on its own with no new hardware.
In development with crews at our customer departments. Ask about early access on your demo.
See a call become a chart.
No hardware, no IT project. Your crews can be running vitalvoice this week in a 30-day field trial, and we ride along to make sure it works.
Two free sessions in each mode. No sales call required.
or email us at hello@vitalvoice.ai