Welcome to vitalvoice
Why a healthcare provider and an engineer built a documentation platform with built-in interpretation for fire and EMS — and what the app does on a real call.
By vitalvoice Team
We’re excited to introduce vitalvoice.
How this started
It was 3 PM on a Tuesday. An elderly woman sat in front of our founder, Dr. Kory Kindle. She held her chest, and her eyes were wide with fear. She spoke only Mandarin. He spoke none.
He called the interpreter line. She watched him wait through four minutes of hold music. When the interpreter finally joined, the call had background noise and static. The interpreter asked, “can you repeat that?” twice.
I watched her trust evaporate. And I knew I had to fix this.
Kory brought the medical experience. Our co-founder, Ishan Ahuja, brought years of experience building fast AI systems. They built a first version and took it to firefighters. Then they rebuilt it around what crews asked for: Can it work offline? Can it find the language on its own? Can it write the chart?
That’s the product we’re launching today.
What vitalvoice does
vitalvoice is a documentation platform for fire departments and EMS agencies, with built-in interpretation. It runs as an iOS app on the phones and rig iPads crews already carry. It helps crews finish reports and understand patients:
- Dictate — the medic speaks the details of a refusal, late chart, or inspection report, and vitalvoice turns them into a clear draft.
- Ambient Scribe — vitalvoice listens on scene during the patient encounter. It drafts the narrative in your department’s exact template, including its sections, headings, terminology, and call-type rules. SOAP, CHART, DCHART, and DRAATT are starter formats only when your department does not already have one. Your medic reviews, edits, and signs the draft before it reaches the electronic patient care report (ePCR).
- Translate + Scribe — crews get real-time interpretation in 63 languages. The app can find the language when a patient cannot name it. It interprets and documents the same encounter at the same time.
- Guides — a crew asks a question, and Ask the Protocols answers it from your department’s own protocols.
These details matter on a real call:
- Works offline — interpretation runs on the device in basements, on rural highways, and in parking garages.
- HIPAA-compliant by design — a Business Associate Agreement (BAA) is available. Encounter content stays encrypted on the crew’s device for 90 days by default, or on the department’s wipe schedule. Our servers process it and discard it: no transcript, narrative or audio is stored there.
- Drafts from the scene — vitalvoice drafts only from what was said on scene. The medic reviews and signs.
Built with crews, not for them
Every feature above exists because a firefighter or medic asked for it. We ride along with crews. We watch what gets in their way and improve the app.
Early work with CityEMT crews shows that we are on the right track: 95% would recommend vitalvoice (CityEMT). vitalvoice also has a 5.0 rating on the App Store.
Join us
Language should never keep someone from getting help. Paperwork should never make a crew miss the next call.
Chiefs: See how vitalvoice would work in your department. Book a 30-minute demo.
Crews: Download vitalvoice from the App Store and try it free on your next call.